Our Privacy Promise to You

Hello from MockCompany Inc. (that's "we", "us", or "our")! Your privacy is important to us. This policy explains in simple terms how we handle your personal information when you use our website (www.aidly.app) and any related services (we'll call these our "Services").

WHAT'S INSIDE?

1. What Info We Collect About You
2. Why and How We Use Your Info (Our Legal Reasons)
3. Who We Share Your Info With (And Why)
4. About Cookies and Similar Tech
5. Sending Your Info Across Borders
6. How Long We Keep Your Info
7. Keeping Your Info Safe
8. Info From Children
9. Your Privacy Rights (And How to Use Them)
10. Automated Decisions & Profiling
11. Do-Not-Track Signals
12. Special Info for California Residents
13. Changes to This Policy
14. Got Questions? How to Reach Us
15. Checking, Changing, or Deleting Your Info

1. What Info We Collect About You

We gather information in a couple of ways: info you give us directly, and info we collect automatically.

Information you share with us

Simply put: This is information you choose to give us.

When you sign up, ask for information, use interactive parts of our Services, or get in touch, you might give us details like:

• Your Contact Details: Name, email (like support@aidly.app), address, phone number.
• Your Account Login Info: Username, password, and security hints for your account.
• Payment Details: If you buy something, we'll need info like your credit card number and security code. This is handled securely by our payment partner (for example, Stripe). It's a good idea to check their privacy policy too.
• How You Use Our Services (Usage Data): Things like your IP address, what browser and device you're using, your operating system, which pages you visit on our site, and how long you spend on them.
• Things You Post (User Contributions): If you write comments or reviews on our Services, we'll have that information. Remember, if you post in a public area, others will be able to see it.

It's important that the information you give us is accurate. If anything changes, please let us know!

Information we collect automatically

Simply put: Some info is gathered automatically when you use our Services, like your IP address and device details.

When you visit or use our Services, we automatically pick up some technical details. This doesn't tell us who you are personally (like your name), but it can include: your IP address, browser type, device type, operating system, language settings, which website sent you to us, your country, and general location. We also note how and when you use our Services. We need this to keep our Services secure, running smoothly, and to understand how we can make them better for you.

2. Why and How We Use Your Info (Our Legal Reasons)

Here’s a breakdown of why we use your information and the legal grounds we rely on (these are GDPR terms, but we'll explain!):

• Consent: This means you've given us a clear "yes" to use your information for a specific reason.
• Performance of a Contract: This means we need your info to provide the service you've signed up for (like setting up your account).
• Legal Obligation: Sometimes, the law requires us to collect and use your information (like for tax reasons).
• Legitimate Interests: This means we have a genuine and fair business reason to use your info, as long as it doesn't unfairly impact your rights. We always weigh our interests against yours.

Here’s how this applies to what we do:

• Setting up and managing your account:
  • Why: To get you signed up, let you log in, and keep your account running smoothly.
  • Legal Basis: Performance of a Contract; Legitimate Interests (to provide good service and support).
• Sharing testimonials (with your permission):
  • Why: To show others what people think of our Services.
  • Legal Basis: Consent.
• Asking for your feedback:
  • Why: To help us understand what you like and what we can improve.
  • Legal Basis: Legitimate Interests (to make our Services better).
• Allowing users to communicate with each other (if applicable):
  • Why: To help build a community or enable features of our Service.
  • Legal Basis: Consent or Performance of a Contract (if it's a core part of the service).
• Keeping your account in order:
  • Why: For general administration and to make sure everything works as it should.
  • Legal Basis: Performance of a Contract; Legitimate Interests (for smooth operation).
• Sending you important updates: (like changes to our terms or services)
  • Why: To keep you in the loop about important stuff.
  • Legal Basis: Performance of a Contract; Legal Obligation; Legitimate Interests (to keep you informed).
• Protecting our Services: (like preventing fraud)
  • Why: To keep our platform and your information safe and secure.
  • Legal Basis: Legitimate Interests (to protect against bad actors); Legal Obligation.
• Enforcing our rules and policies:
  • Why: To make sure everyone plays fair and to protect our business.
  • Legal Basis: Legitimate Interests; Performance of a Contract; Legal Obligation.
• Responding to legal requests and preventing harm:
  • Why: If the law requires it, or to protect someone's safety.
  • Legal Basis: Legal Obligation; Legitimate Interests (to comply with the law and protect rights).
• Handling your orders and payments:
  • Why: To process your purchases, returns, etc.
  • Legal Basis: Performance of a Contract.
• Running prize draws or competitions (if you enter):
  • Why: To manage the competition and give out prizes.
  • Legal Basis: Consent (for entering); Performance of a Contract (to give you the prize).
• Providing the service you asked for:
  • Why: This is the main reason you're here!
  • Legal Basis: Performance of a Contract.
• Helping you out with support:
  • Why: To answer your questions and solve any problems.
  • Legal Basis: Performance of a Contract (if it's about the service); Legitimate Interests (to provide good support).
• Sending you marketing messages (with your okay):
  • Why: To tell you about new features or offers you might like.
  • Legal Basis: Consent (especially for new contacts); Legitimate Interests (for existing customers for similar services, always with an easy way to opt-out, and carefully considering your privacy).
• Showing you targeted ads (with your okay):
  • Why: To show you ads that are more relevant to you.
  • Legal Basis: Consent. (Using "legitimate interests" for this is tricky, so we stick to consent).
• Improving our Services and business: (like analyzing trends, seeing how effective our campaigns are)
  • Why: To understand how people use our Services so we can make them better.
  • Legal Basis: Legitimate Interests (to improve and grow). We often use anonymous or grouped data for this, so it's not about you individually.

3. Who We Share Your Info With (And Why)

Sometimes we need to share your information with others. Here’s who and why:

Third-Party Service Providers and their Privacy Policies

To operate and improve our services, we work with a few trusted third-party providers. Each handles data securely and in accordance with their own privacy policies.

• Google Analytics: Used to understand platform usage. View Google’s privacy policy
• Stripe: Handles secure payment processing. Read Stripe’s privacy policy
• Cloudinary: Manages user-uploaded media. See Cloudinary’s privacy policy

Rest assured, we won't share, sell, or rent your personal information to third parties for their own marketing without your clear "yes."

4. About Cookies and Similar Tech

We use cookies and other bits of technology (like web beacons or pixels) to collect and store information. Below, we explain what these are for and how you can manage them using our cookie consent tool (you'll see this when you first visit, and can usually find it in the website footer).

• Essential Cookies: These are absolutely necessary for our website to work properly. They do things like let you log in, keep things secure, and manage the network. You can't turn these off if you want to use our Services.
• Analytics Cookies: With your permission, these cookies help us see how people use our website (for example, Google Analytics). They tell us things like which pages are popular and how people move around the site. This helps us make our Services better. The info is usually collected in a way that doesn't directly identify you.
• Advertising Cookies: If you say it's okay, we and our advertising partners (like Facebook Pixel or Google Ads) might use these to show you ads that are more likely to interest you, both on our site and others. If you don't want these, you'll still see ads, but they'll be less relevant.

When you first visit us, our cookie banner (from a tool like Cookiebot or OneTrust) will ask for your preferences for non-essential cookies. You can accept, reject, or choose which ones you're okay with. You can change these settings anytime – usually through a link in the footer of our site or in your account settings.

For more detailed information on the specific cookies we use, their purposes, and how to manage them, please see our dedicated Cookie Policy.

Just a heads-up: if you disable some cookies (especially the essential ones), parts of our Services might not work as expected.

5. Sending Your Info Across Borders

Our main computer servers are located in Frankfurt, Germany, which is in the European Union. However, some of the trusted partners who help us provide our Services (like Stripe for payments or Google for analytics, as mentioned in Section 3) might be based in other countries, including the United States. This means your information could be transferred, stored, or processed in these countries.

We know that data protection laws can be different around the world. So, if your information goes outside the European Economic Area (EEA) or the UK, we take extra steps to make sure it gets the same high level of protection it would here. We mainly do this by using:

• Standard Contractual Clauses (SCCs): These are special legal contracts approved by the European Commission (and the UK has its own similar versions). They require companies outside the EEA/UK to protect your data to EU/UK standards. This is what we usually use when working with partners in countries like the US.
• Adequacy Decisions: Sometimes, the European Commission or UK government officially decides that a country outside the EEA/UK has data protection laws that are "good enough." If so, we can transfer data there more easily.

If you want to know more about how we protect your info when it travels, just ask us (see Section 14 for how to get in touch).

6. How Long We Keep Your Info

We don't hang onto your personal information forever. We only keep it for as long as we need it to do what we said we would in Section 2 ("Why and How We Use Your Info"), or if there's a legal reason (like tax laws telling us to keep payment records for a certain time). Here’s a general idea:

• Your Account Info: We keep this while your account is active, and then for another 2 years after you close it. This is in case you want to come back, or for legal or support reasons.
• Customer Support Messages: We keep these for 2 years after our last chat, so we have a record if you need help again.
• Marketing Permission Records: If you said yes to marketing, we keep a record of that for 5 years after you change your mind, just to show we did what you asked.
• Payment Info: We have to keep these records for 7 years because of tax rules.
• Website Usage Info (Analytics): We keep this in a way that can identify you for up to 24 months. After that, we make it anonymous or group it with other data so it's just for general trends.

Once we no longer have a good reason or legal need to keep your personal info for a specific purpose, we'll either delete it or make it anonymous for that purpose. If we can't delete it right away (maybe it's in a backup file), we'll keep it safe and separate and make sure it's not used until we can delete it.

7. Keeping Your Info Safe

We take protecting your information very seriously. We use a range of technical and organizational security measures to guard against your data being lost, misused, accessed without permission, changed, or shared when it shouldn't be. This includes things like encrypting data when it's sent over the internet (using SSL/TLS), controlling who can access data, regular security checks, and training our team on data safety.

We also have plans in place for what to do if something does go wrong.

However, it's important to remember that sending information over the internet is never completely risk-free. While we do our absolute best, we can't guarantee that hackers or other unauthorized people will never be able to get past our defenses. So, when you send us personal information, it's at your own risk. It's also a good idea to only use our Services from a secure computer or device.

8. Info From Children

Our Services are not aimed at children under 18 years old (or the age where they can legally consent to data processing in their country, which is often 16 in many EU countries). We don't intentionally collect personal information from anyone younger than this. If you use our Services, you're telling us you're old enough, or that your parent or guardian has said it's okay for you to use them.

If we find out we've accidentally collected information from a child without proper consent, we'll delete it as quickly as possible. If you're a parent or guardian and you think your child has given us information without your permission, please let us know at support@aidly.app.

9. Your Privacy Rights (And How to Use Them)

Depending on where you live (especially if you're in Europe under GDPR), you have several rights concerning your personal information. Here’s what they mean in plain language:

• The right to see your info (Access): You can ask us for a copy of the personal information we hold about you and details on how we're using it.
• The right to correct your info (Rectification): If you think any info we have about you is wrong or incomplete, you can ask us to fix it.
• The right to delete your info (Erasure or "Right to be Forgotten"): You can ask us to delete your personal information in certain situations – for example, if we no longer need it for the reason we collected it, or if you withdraw your consent (and we don't have another legal reason to keep it).
• The right to limit how we use your info (Restrict Processing): You can ask us to temporarily stop using your personal information in certain cases, like if you think it's inaccurate or we're using it unlawfully.
• The right to object to us using your info: If we're using your information based on our "legitimate interests," you can object if you feel your rights outweigh our interests. If you object to us using your info for direct marketing, we'll stop right away.
• The right to take your info with you (Data Portability): If you gave us your information and we're using it based on your consent or to fulfill a contract with you (and it's processed automatically), you can ask us to give it to you in a common electronic format, so you can easily pass it on to someone else.
• The right to withdraw your consent: If we're using your information because you said "yes" (e.g., for marketing emails or certain cookies), you can change your mind and withdraw that consent at any time. This won't affect anything we did before you withdrew it, but we'll stop doing it from that point on.

  How to withdraw consent? Easy!

  • Email us at support@aidly.app.
  • Change your settings in your account (if this option is available).
  • Click "unsubscribe" in any marketing email.
  • Adjust your choices in our cookie consent manager (usually a link in the website footer or your settings).

  We make it as easy to withdraw consent as it was to give it.

• The right to complain to a regulator: If you're in Europe and you're not happy with how we've handled your information, you can complain to your local data protection authority. You can find their details online (search for "European Data Protection Board" for a list of EU authorities, or "ICO" for the UK's authority).

You can usually check and change your account details by logging into your account settings. If you want to close your account, you can typically do that in your settings or by contacting us at support@aidly.app. When you close your account, we'll deactivate or delete it as per our data retention rules (see Section 6).

You can manage your cookie preferences as described in Section 4. For marketing emails, you can always hit "unsubscribe" or contact us at support@aidly.app to stop receiving them. (We might still send you important service-related messages, though, like updates about your account).

10. Automated Decisions & Profiling

We don't currently use your personal information in automated decision-making processes (where a computer makes a decision without human input) that would have a legal or similarly significant impact on you. While we might use automated systems to help personalize your experience on our Services or to analyze general trends, these actions don't result in these kinds of major automated decisions about you as an individual.

11. Do-Not-Track Signals

Some web browsers have a "Do-Not-Track" (DNT) feature that tells websites you don't want to be tracked. There isn't a universal standard for how to respond to DNT signals yet, so like many websites, we don't currently change our practices based on them. If this changes in the future, we'll update this policy.

12. Special Info for California Residents

If you're a California resident, California's "Shine The Light" law lets you ask us once a year (for free) for details about any personal information we shared with other companies for their own direct marketing purposes in the past year. If you want to request this, please write to us at support@aidly.app.

If you're under 18, live in California, and have an account with us, you can ask us to remove content you've publicly posted on our Services. To do this, contact us at support@aidly.app with your account email and say you're a California resident. We'll do our best to remove it from public view, but please know it might not be completely gone from all our systems (like backups).

13. Changes to This Policy

We may need to update this privacy policy from time to time to reflect changes in our services, the law, or our data practices. When we do, we'll change the "Last Updated" date at the very top of this page. If we make any really important changes, we'll try to let you know more directly – perhaps by posting a notice on our website or sending you an email (if we have your address and your permission to contact you).

We encourage you to check back here regularly to stay informed about how we're protecting your privacy.

14. Got Questions? How to Reach Us

In simple terms: Here’s how to get in touch if you have questions about your privacy or this policy.

Who's in charge of your data?

MockCompany Inc. is the "data controller" for your personal information. Our company registration number is 12345678.

If you have any questions about this privacy policy, your rights, or how we handle your data, please reach out to our privacy team:

We haven't appointed a formal Data Protection Officer (DPO) because we're not currently required to by law. But our privacy team (contactable above) is here to help with any privacy questions.

Since we're based in the EU (The Netherlands), we don't need a separate EU or UK representative.

15. Checking, Changing, or Deleting Your Info

As we mentioned in Section 9 ("Your Privacy Rights"), you have the right to ask to see the personal information we have about you, ask us to correct it if it's wrong, or in some cases, ask us to delete it. You might also have other rights, like asking us to limit how we use your info or to transfer it.

To make any of these requests, please use the contact details in Section 14 ("Got Questions? How to Reach Us").

We'll get back to you as the law requires, usually within one month. If your request is complicated or you've made several, it might take us an extra two months, but we'll let you know within the first month if that's the case and why there's a delay.